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The Effective Team Leader
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Summary Course Outline
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others
Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive
Understand how to improve both self-esteem and confidence through positive thinking and actions
Recognise non-verbal behaviours and the signs they portray
Give a clear description of what
assertiveness
is and why is important for effective working relationships
Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them
Appreciate that avoiding situations will often lead to conflict in the long run
Home
About
Microsoft Training
Microsoft Word Training
Microsoft Excel Training
Microsoft Project Training
PowerPoint Training
Microsoft Access Training
Microsoft Outlook Training
Microsoft Publisher Training
MS Office Tips & Tricks
Office 365 Training
SharePoint Training
Visual Basic Training
MS Office Upgrade Training
OneNote Training
Email Merge Workshop
One to One Training
Adobe Training Courses
Photoshop Training
Illustrator Training
InDesign Training
Professional Development
Handling Difficult Situations and People
Change Management
Assertiveness and Personal Effectiveness
Time Management
Effective Telephone Techniques
The Effective Team Leader
Presentation Skills
Managing Poor Performance
Customer Service
Pricing
Contact